Limited Lifetime Warranty
What is not covered under warranty?
This warranty only covers manufacturing defects that affect the performance of the product. This warranty does not cover kayaks sold in “as is” condition, demo kayaks or prototypes. Vibe is not responsible for any damages to persons or items incurred due to unsecured Vibe products during transport or usage, and this warranty does not cover these instances.
This warranty does not cover any damage that may be a result of:
- Normal wear and tear (including scuppers)
- Rolling or flipping the kayak
- Heat, extreme weather or environmental conditions
- Excessive exposure to sunlight
- Unauthorized modification or repairs including hollowing out the center console
- Accident, neglect, improper use or handling
- Improper storage, maintenance or care
- Use in commercial, rental or teaching environments
- Sharp objects or dragging over rough surfaces
- Being towed by power or sail boats
- Scupper carts, stake out poles, or other objects placed in scupper holes
This warranty does not cover cosmetic defects such as surface pitting, color variations or minor weld marks.
What do I need to do in order to submit a warranty replacement claim?
If your product is deemed defective – in order for it to be replaced under warranty – we ask that you please decommission the product by drilling a minimum of 10 half-inch-sized holes in the bottom, down the length of the hull and send the picture in to Contact@VibeKayaks.com.
This is only for liability purposes and to ensure the safety of all future Vibe Kayaks product owners. Once we receive confirmation that your product has been destroyed, your replacement will ship out. Thanks!
What happens after I make a claim?
Your claim will be reviewed by our customer service team and you will be contacted within 3-5 business days after submission of the claim. If we determine that a performance altering defect is attributable to materials or workmanship, Vibe will have your kayak or part repaired or replaced. If you are within 100 miles of an authorized dealer and your kayak needs repair, you will be asked to bring your kayak to their location for repair. If a part or kayak is no longer available, Vibe will replace it with a comparable product.
How do I submit a warranty claim?
Click the link below, fill out the form and Vibe customer service will respond to you in 3-5 business days.